Emergency Firefighting Water System
Fire Stations and Support Facilities
Police Stations and Support Facilities
Disaster Response Facilities
9-1-1 Call Center
"As we continue to grow as a City, so do the demands for emergency services to assist our residents during their greatest time of need. Improving and expanding our 9-1-1 capabilities, upgrading critical technology systems, and investing in disaster response facilities will help us become a more prepared and resilient city."
Why do we need to renovate the 9-1-1 Call Center?
The City’s 9-1-1 Dispatch Center, which is operated by the San Francisco Department of Emergency Management, is one of the nation’s busiest 9-1-1 centers. Since 2011, we have experienced a 43 percent increase in the 9-1-1 call volume. We must continue to hire dispatchers to meet answer-time standards.
Based on projected growth in 9-1-1 call volume, a 20 percent increase in 9-1-1 work stations is needed to keep pace and to meet national standards. An expansion of the existing facility also allows for more training space for the City’s Dispatch Academy. With more prospective dispatchers trained and at the ready, we will strengthen our capability to meet the City’s growing demand for emergency assistance.